Please note that hardware offerings in the ARRI Online Shop are aimed exclusively at commercial customers within the European Union or The European Economic Area (EEA).
- Our hardware offerings are therefore aimed exclusively at commercial customers / business customers / entrepreneurs and not at consumers. Orders from consumers cannot be considered.
- If you are from outside the European Union / EEA or a consumer, please contact us via our Help Center, or contact your local dealer.
- Commercial customers / business customers / entrepreneurs are natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, are acting in the exercise of their commercial or independent professional activity. This includes in particular industrial and craft enterprises, members of the liberal professions, commercial enterprises, and public authorities.
- Consumers, on the other hand, are natural persons who conclude a legal transaction for their own private purposes. Private purposes are those that cannot be attributed to their commercial or independent professional activity (e.g. purchase of products for their household or a non-independent professional activity)
- By placing an order in the ARRI Online Shop, you declare that you are a commercial customer / business customer / entrepreneur and not a consumer.
- We reserve the right to check that customers are not consumers (e.g. checking address data, VAT identification number) both when you place your order and before it is fulfilled. By placing an order, you also undertake to provide appropriate evidence, such as a copy of a business registration, at our request.
- All available products on this website can be added to the shopping cart. After registering in the store and selecting your payment and shipping method, you can submit your order to us by clicking on “submit order”.
- We will then check your order. After successful verification, you will receive an official order confirmation by e-mail.
- This constitutes the conclusion of a binding purchase contract.
Quote request
- You can also request a quotation for the contents of your shopping cart by selecting “request quote”.
- We will then check your request. After a successful check, you will receive an official quote via the store. You will find this in your customer account under “quotes”. If you accept this, a binding purchase contract will be concluded. You will then receive an order confirmation as usual.
- If you register in our store, you can then place an order immediately.
- The payment method “Prepayment” and shipping method “FCA” are standard.
- An internal verification process takes place in the background.
- As soon as this has been completed, you will be activated as a authorized customer and will be able to use all our services.
- From this point on, payment method "invoice” is also possible (when approved), shipping method "CPT" is unlocked, and your usual discount structures from your contract with us are applied.
- Prepayment
After receiving your order confirmation you will be asked to pay in advance.
- Invoice
If you want to be invoiced, please let us know via our contact form.
- CPT - Carriage Paid To
After receiving your order, we check the costs and inform you in the course of the order confirmation. - FCA - Free Carrier
Please specify your preferred logistics partner, your customer number with your logistics partner, and the desired shipping method (standard or express) in the order comment.
Please note that this function is only enabled if you are an authorized customer.
- To send a quote request to us, click on "Request a quote" and then on "Send request".
- If you would like to add a specific comment, you can write it in the comment field.
- In the next step, you will see all your quotation requests in your customer account under "Quotes".
- There are a total of 5 statuses: "Open", "In Progress", "Accepted", "Rejected", "Answered" and "Expired".
Please note that this function is only enabled if you are an authorized customer.
- This allows you to create employees and assign roles to them via your account menu.
- First you create a new role under "Roles" - "Create Role" with the needed permissions by clicking the checkboxes.
- After this you can invite a new employees to the company by clicking "Employees" - "create account".
- Here you can also assign them to a role.
- In your employee overview you can deactivate them via the three-dot menu.
Please note that this function is only enabled if you are an authorized customer.
- You use the approval rules to define who is authorized to grant order approvals and for whom.
- You use the roles you have defined for this assignment.
- To create a new approval rule, go to your account navigation under "Approval rules" - "Create rule".
If you want to create a new rule, the following fields must always be filled in.
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Name (The name of the rule. It is best to choose the naming so that you can immediately recognize what the rule does.)
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Priority (You can use the priority to control which authorization rule takes precedence over others. The higher the number entered, the higher the priority of this rule. For example, if two rules apply, the rule with the higher priority is applied.)
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Gives order approvals (Here you select the role that can grant the approvals | e.g. managing director, purchasing manager, etc.)
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Needs order approvals (Here you select the role that requires approval of the order | e.g. trainee, buyer, etc.)
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Applies to (The selection options would be All orders, in which case it is always applied, or Own condition, which allows you to set up rule-based authorizations)
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Condition (In the dropdown you can choose between different items to determine when the authorisation rule should be applied. You can select Grand Total, Total, Shipping costs, Subtotal of all items, Shipping method used, Payment method used, Total volume of all products, or Total weight of all products.)
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Operator (The selection differs depending on which condition you have previously selected. For example, if you want to react to a sum, "is equal to" or "is greater than or equal to" would be available here. If the condition is dependent on a dispatch type, you can choose between "is one of" and "is not one of".)
- Value (Here you enter a comparison value. If you have selected a sum, you define a monetary value. When comparing to a shipping method, you choose between your shipping methods and for other selections (e.g. volume) you enter the appropriate unit.)
B2B customer accounts can then only order orders with approval.
The main B2B account has the option of accepting or rejecting it.
Please note that this function is only enabled if you are an authorized customer.
- To use Quick ordes, go to your account navigation under "Quick orders".
- Here you can search your products as usual and add them to your cart
- You also have the option to add products via CSV file
- You can get a template for the CSV file if you click "Upload file". See red marked link below.
